Customer Care
Our Commitment
Dedicated customer support
Exceptional customer care is the cornerstone of our business; it reflects our dedication to providing not just unique jewelry, but also a uniquely supportive shopping experience. Your satisfaction is our passion and promise.
helping you from the start
How to select correct size jewelry?
NECKLACE Size Guide
Measure your neck size. Then, add 2 to 4 inches (5 to 10 cm) to your neck measurement to calculate your minimum recommended chain length.
RING Size guide
Wrap string around the base of your partner's finger (where a ring would typically sit) and use the marker to note on the string where the two ends meet. Unwrap the string, and use a ruler to measure the distance between the two marks. You can then use this measurement to find the ring size on a chart.
Anklet & Bracelet Size Guide
Using a soft measuring tape, like one you'd use for sewing, is ideal. Wrap the measuring tape snugly around the widest part of your wrist. Note the number on the measuring tape, and add a half inch to determine the right bracelet or anklet size.
how do we ship your custom jewelry?
Jewelry Shipping FAQs
Yes, standard shipping is free on orders over $45 within the USA.
Upon shipping, you will receive an email notification with a tracking number you can use to check the status of your shipment. Please allow 48 hours for tracking information to become available.
The cost for Next Day shipping within the USA is $48.
caring after your purchase
how to care for custom jewelry?
Taking care of your jewelry is key to maintaining its beauty and longevity. To ensure that your precious items remain in top condition, it's important to follow some simple guidelines.
jewelry is our passion, caring is just a part of it:
- Remove your jewelry while doing strenuous activities or exercise.Β
- Avoid contact with skin care products, perfumes or other chemicals.Β
- Store delicate jewelry in a soft pouch or box and avoid wearing itΒ during activities that could cause it to break or snag.
- Don't wear your jewelry while sleeping: Sleeping in your jewelry can cause damage and snagging.
- Use a jewelry drawer organizer with compartments of various sizes so you can sort necklaces, bracelets, earrings and more in separate slots. Or choose a closed jewelry box.Β
Whether you prefer the visibility of open layouts or the mystery of closed containers, we offer a splendid jewelry box that balance functionality with aesthetic allure.
having an issue with your purchase?
faqs on jewelry returns
To initiate a return, go to your account page and select the products you want to return and initiate your request.
Refunds are typically processed within 10 business days after the return is received and inspected. The actual time for the refund to be reflected in your account may vary depending on your bank or credit card issuer.
Unfortunately, gift cards are not eligible for returns or refunds.
your order is our commitment
Ready to take the next step? Explore our great selection of jewelry with customizable options crafted uniquely for you.
Still Need help?
Jewelry shopping faqs
Rosa Bianco uses a variety of first-class materials including steel, gold filling, and semi-precious stones to craft its jewelry.
Our jewelry is distinguished by its original design and the meticulous work of our craftsmanship, including specially engraved necklaces, rings, and bracelets.
At Rosa Bianco, you can customize various types of jewelry including necklaces, rings, bracelets, as well as handmade pearl and bead products.